Update

[jenioctavia]

Haku (laptop) was able to boot up while I was on the phone with tech support, but the enter key was refusing to respond, so I couldn't even get past the 'safe boot up' menu that came up since I didn't "safely shut down my computer" when it freaked out.

I'm sending her in to Toshiba for repairs, praying nothing happens to my files and that they won't charge me.

Also hoping I get it back before KCon.

Gwar.